PIEL ETERNA is the trade name of Alpha Iberian Soluciones Médicas SL, a 100% Spanish company headquartered in Madrid, in the Salamanca district. It specialises in the storage and distribution of medical devices, with a distribution licence from the Community of Madrid (07-1409-00167.4/2024).

The company was established in 2024, but the team has accumulated more than fifteen years of experience in medical-aesthetic distribution, regulated storage and direct dealings with clinics and manufacturers.

A team made up of Spanish and European physicians, together with specialists in logistics, quality and regulatory affairs. Each new product is evaluated with our collaborating physicians before being added, and we regularly participate in industry conferences.

Exclusively from official manufacturers and certified distributors. If we cannot verify the origin of a unit, it is not added to our catalogue. No parallel market in parallel and without opportunistic purchasing.

Each unit has the batch number and expiry date on the packaging, and the most manufacturers also include a control number that can be verified on their website or by in writing. If you provide us with the reference, we can tell you where that batch came from and when it arrived.

Yes. All medical devices bear the CE marking; most are manufactured in the European Union. For products manufactured outside the EU, we verify the certificate with the issuing body before accepting them.

tracking for every movement, in accordance with the European MDR and the specified With temperature and humidity control, rotation by expiration date, and batch the storage requirements of each manufacturer.

Exclusivamente a médicos, clínicas, hospitales, farmacias y distribuidores authorized. Sale to the general public is prohibited: these are medical devices for professional use regulated by MDR (EU) 2017/745.

When completing the order, you declare your professional status. If you practice in Spain, you must also provide also the professional registration number. PIEL ETERNA reserves the right to request the supporting documentation at any time; if it cannot be provided, the order is cancels it.

You only need to declare that you are officially authorized to practice your profession in the country where you practice, in accordance with that country's regulations.

No. You can order from a single unit. From three units onward, the system automatically applies tiered pricing, the same for all customers: no hidden, with no different conditions depending on who is asking.

Credit and debit cards, bank transfer, Bizum, PayPal, and Apple Pay. Payment is processed using encryption and verification.

Applicable taxes are calculated at checkout, based on the country of delivery and the tax details provided.

Yes. Send us the product references and quantities, and we will send you a written quotation in writing, with clear, no-obligation terms.

Standard delivery: 3 to 5 business days. Express service: 24 to 48 hours, an option with an additional cost that can be selected at checkout. Orders placed Orders placed before 1:00 p.m. can be dispatched the same day.

Yes. We work with established logistics partners for mainland Spain, the Balearic Islands, the Canary Islands —where we have our own office—, the European Union, and international destinations, always with clear customs terms from the outset. Outside mainland Spain, there may be additional time additional fees for customs procedures.

Yes, all shipments: domestic and international, are insured against loss and damage, with tracking.

No. All orders are shipped by carrier. Visits to our facilities are possible by prior appointment and upon presentation of professional credentials.

Revise el embalaje, las referencias, los lotes y las caducidades antes de firmar, y comuníquenos cualquier incidencia dentro de las 48 horas following receipt, keeping the packaging. We will manage the replacement or the appropriate solution as applicable.

Returns due to a change of mind are not accepted: these are medical devices whose the integrity of the storage chain cannot be guaranteed once the product is outside our control. In the event of transport damage, shipping errors, or defective products reported within the applicable period, we manage the replacement.

Asesoramos sobre producto, novedades del sector y logística. No damos medical recommendations or treatment protocols: that decision lies with the professional treating the patient. As a distributor, PIEL ETERNA accepts no responsibility regarding clinical efficacy or the use made of the products.