1. Who is PIEL ETERNA?
PIEL ETERNA is a brand of Alpha Iberian SL, a 100% Spanish company based in the Salamanca District (Madrid) with its own certified warehouse in Villaverde, within a specialized logistics center.

2. Where does PIEL ETERNA obtain its products?
All products come exclusively from official manufacturers or certified distributors, guaranteeing authenticity, traceability, and maximum quality.

3. Who are the products intended for?
The products are designed exclusively for professional use and are sold only to doctors, clinics, and accredited professionals in the medical-aesthetic sector.

4. How does PIEL ETERNA select its product portfolio?
Our quality and development team evaluates each new product together with collaborating doctors. Only products that meet the highest standards after clinical tests and assessments are incorporated.

5. How does PIEL ETERNA guarantee the safety and quality of its products?
We have our own warehouse certified by Health Authorities, with strict temperature and humidity controls. Additionally, each product includes a batch number and clearly indicated expiration date.

6. What delivery times do you offer?
Shipments on the peninsula are delivered within 24-48 hours; in Madrid, we offer same-day express deliveries. We also provide fast and secure shipping to the Balearic Islands, Canary Islands, and internationally.

7. Are there minimum order quantities?
No. It can be ordered from a single unit. From 3 units onwards, our system automatically applies tiered pricing for all customers.

8. What payment methods are available?
We accept credit card, bank transfer, Bizum, and PayPal, ensuring secure and fast processes.

9. What guarantees do customers have in case of issues with shipments?
All deliveries, both national and international, are insured against loss or damage. In case of an incident, our customer service manages immediate replacement or solution.

10. How can I verify the authenticity of the products?
Each unit includes a batch number and expiration date, which can be verified directly with the manufacturer or official distributor.

11. What advantages do PIEL ETERNA clients have compared to other suppliers?
Express shipments from Madrid, personalized service 7 days a week, automatic tiered pricing, no minimum order, and 100% transparent service.

12. Do you offer advice on industry trends and news?
Yes. We share direct information from manufacturers with our clients and advise on trends and launches. However, we do not provide medical recommendations or treatment guidelines.

13. Can I request personalized advice on products?
Yes. Our team provides personalized service 7 days a week, advising on products, general protocols, and logistics.

14. Do you ship to the Canary and Balearic Islands?
Yes. We work with trusted logistics partners to ensure fast and secure shipments also to the islands, with clear tax and customs conditions.

15. What happens if a product does not meet my expectations?
Returns are possible under specific conditions, provided the product is unopened and in perfect condition. Our team will review each case individually.

16. Can I request a personalized quote?
Yes. We prepare quotes tailored to the needs of each clinic or professional, always with clear and transparent conditions.

17. Which laboratories and manufacturers do you work with?
We only work with official laboratories, brands, and distributors recognized in the medical-aesthetic sector, guaranteeing origin and maximum safety.

18. Where is PIEL ETERNA located?
Our headquarters are in Madrid (Salamanca District) and our certified warehouse is in Villaverde, within a specialized logistics center for express shipments.

19. Do you offer multilingual support?
Yes. We assist in Spanish, English, German, and French, adapting to the diversity of our international clients.

20. How can I get in touch with PIEL ETERNA?
Our team is available 7 days a week. You can contact us by email, phone, or directly via WhatsApp for immediate assistance.