Storage and delivery · Madrid
Quality does not end with the manufacturer. It begins to be determined in the warehouse.
An aesthetic medicine product can leave the factory in perfect condition and arrive unusable at the clinic. Between these two points, temperature, time and handling are involved—and that is where we decided not to depend on anyone: we store and dispatch under our own control, with traceability in accordance with the MDR.
- Logistics location Madrid, Spain
- Holder Alpha Iberian Soluciones Médicas SL · NIF B19405521
- Distribution licence 07-1409-00167.4/2024 · Community of Madrid
- Regulatory framework Article 25 MDR · Article 19 of Royal Decree 192/2023
- Recipients Healthcare professionals and authorised centres only
How we store the product
Nothing in our storage chain is handled by third parties. The product enters, is stored and leaves our own facilities, under four non-negotiable conditions:
Controlled temperature and humidity
Continuous monitoring in all storage areas, with particular attention during the summer months.
Organisation by batch and expiry date
Each unit is recorded and rotated by expiry date. First in, first out.
Manufacturer’s conditions
We follow each manufacturer’s storage instructions, reference by reference.
MDR traceability
The batch and expiry date are recorded with every movement and are visible on the packaging you receive.
From our warehouse to your clinic
- 1 Verified order preparation Each order is prepared by checking the product reference, batch and expiry date. We only dispatch product available in stock; nothing is shipped “awaiting replenishment.”
- 2 Packaging appropriate for the product reference Thermal and mechanical protection according to each product’s requirements, not according to what happens to be cheaper to package.
- 3 Direct dispatch from Madrid Standard delivery in 3 to 5 business days and express service within 24 to 48 hours for orders processed before 13:00. No external warehouses or intermediaries along the way.
- 4 Insured and trackable shipping All shipments are insured against loss and damage, including to the Balearic and Canary Islands —where we have our own office—and international destinations, with clear terms clear customs terms from the outset.
Delivery times are understood as business days, Monday to Friday. Shipments outside mainland Spain mainland Spain may require additional time due to customs procedures beyond our control. Personal collection of orders is not possible.
What to do when receiving your order
Traceability only works if both ends are properly closed. We ask you to do three simple things simple steps upon receiving the goods:
Check before signing
Packaging condition, references, batch numbers and expiry dates. This is when everything can be resolved smoothly.
Report within 48 hours
Transport damage, shipping errors or defective products must be reported within 48 hours of receipt.
Keep the packaging
Keep it until the issue has been resolved: it is necessary for traceability and for filing a claim with the carrier.
Store according to the technical data sheet
From delivery onward, storage is the responsibility of your facility. Always follow the manufacturer's instructions.
Check it whenever you wish
We do not present storage as a sales argument, but as a documented process. Visits to our facilities are possible by prior appointment and with professional credentials.
If you prefer to check without travelling, send us a reference and we will tell you where that batch came from, when it was received and under what conditions it has been stored.
Do you need an urgent delivery?
Contact us before 13:00 and we will confirm whether your order can be dispatched today express service.
Alpha Iberian Soluciones Médicas SL · Tax ID B19405521 · Registered office: Calle de Hermosilla 48, 1.º, 28001 Madrid · Distribution licence 07-1409-00167.4/2024 (Community of Madrid) · info@pieleterna.es · WhatsApp +34 610 42 61 46 (Mon–Fri 09:00–17:00) · Sale exclusively to healthcare professionals.